What if my package is lost in transit?

First, compare the time since shipping with the estimated delivery window in our Shipping Policy. Carriers often skip scans, so a package with no updates for a week is usually still on its way.

A package is considered lost when tracking shows no movement for more than 15 business days (US orders) or 25 business days (international orders), or when tracking shows a clearly wrong destination.

In that case contact us with your order number. We will confirm with the carrier and send you a free replacement or a full refund, your choice.

Please make sure the shipping address in your confirmation email is complete and correct; we cannot cover packages lost because of an incorrect address provided at checkout.