My item arrived damaged, broken or defective

We are so sorry! We use sturdy packaging, but we cannot always control what happens in transit. We will make it right with a free replacement or a refund. Contact us within 30 days from the delivery date or 45 days from the order date, whichever comes first and include:

• Your order number and the email address used at checkout
• A short description of the problem
• Photo(s) or a short video of the item(s) you received
• For print errors: close-up photos of the print. For size or placement issues: a photo with a measuring tape or ruler next to the item. For missing items: a photo of the package and the full shipping label.

You do not need to send the damaged item back. Once we have your photos we will confirm the next steps within 24 business hours. Replacements take about 15–25 business days to produce and deliver.