Why has my discount code not been applied?

Created by Customer Service Support, Modified on Tue, 12 Sep, 2023 at 7:23 PM by Customer Service Support

Common issues with promo codes:

  • You’ve already used the code. Our coupon codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
  • You haven't entered the code exactly as it was advertised - Try copying and pasting it and don't leave any extra characters or spaces.
  • The code is expired - All codes' life eventually comes to an end, make sure you use it before that happens. 
  • The code is only valid for a particular product - Double check that you're purchasing the right product for the code you want to use.


If you have checked all of the above and are still having issues with the code, we'll need to see a screenshot of your shopping cart that shows the promo code and all items in your bag. Please don’t hesitate to Contact Us attach the screenshot.

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